Privacy Policy

1. Who we are

Nattyscope Ltd provides remote business support and Natty CRM-related services in the United Kingdom. For the personal information described in this policy, Nattyscope Ltd is the data controller unless we tell you otherwise.

Contact: hello@nattyscope.co.uk
Telephone: 07818 044 628
Service area: United Kingdom

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, work email address, telephone number and company or organisation name;
• information you include in an enquiry, demo request, trial request, contact form or email;
• information submitted through Meta/Facebook or Instagram lead forms;
• details needed to provide a service, manage an order, respond to support requests or maintain a customer relationship;
• basic website and technical information that may be supplied by our hosting, security or analytics providers, such as device, browser, IP address and page activity.

3. How we use your information

We may use personal information to:

• respond to your enquiry and contact you about Natty CRM or another Nattyscope service;
• arrange a demo, trial, consultation or follow-up;
• provide, administer and support services you ask us to deliver;
• manage sales enquiries, customer relationships, payments and service communications;
• improve our services, website, CRM processes and customer experience;
• protect our systems, prevent misuse and meet legal or regulatory obligations;
• send marketing communications where permitted by law. You can opt out of marketing at any time.

4. Our lawful bases

Under UK data protection law, we rely on one or more lawful bases depending on the situation. These may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests in operating and improving our business, and consent where consent is required.

5. Meta lead forms and advertising

If you submit a Nattyscope or Natty CRM lead form on Facebook or Instagram, Meta may provide the information you submit to us. We use that information to respond to your request, qualify the enquiry, arrange a demo or trial, and follow up about the service you asked about.

Meta processes information under its own privacy terms. This policy explains how Nattyscope uses the information after we receive it.

6. Who we may share information with

We do not sell your personal information. We may share information only where reasonably necessary with service providers that help us operate our business, such as website hosting, email, CRM, payment, advertising, communications, IT and professional advisers. We may also disclose information where required by law or to protect our legal rights.

Where a provider processes personal data on our behalf, we expect appropriate data protection and security arrangements to apply.

7. International transfers

Some technology providers we use may process information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards required by UK data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes and meeting legal, accounting or regulatory requirements. Retention periods may vary depending on the type of information and our relationship with you.

9. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No online system can be guaranteed to be completely secure, so please avoid sending sensitive information unless it is necessary.

10. Your UK data protection rights

Depending on the circumstances, you may have rights to ask us for access to your personal information, correction, deletion, restriction, objection to certain processing, or transfer of your information. Where processing is based on consent, you may withdraw consent at any time without affecting processing that was lawful before withdrawal.

To exercise a right, email hello@nattyscope.co.uk. We may need to verify your identity before completing a request.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk.

12. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.